21Bit Privacy Policy

At 21Bit Casino, we take your privacy seriously and are committed to protecting the personal data you share with us when you register, deposit, play or contact our support team. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your data. By creating an account and using 21bit.com, you confirm that you have read and understood this policy.

Who We Are

21Bit Casino is operated by Novatrix SRL, a company registered in Costa Rica under registration number 3-102-893958, with its registered address at Potrero Cerrado, Oreamuno, Cartago Province, 30703, Costa Rica. We hold an e-gaming licence issued by the Tobique Gaming Commission (licence No. 0000002). Certain payment transactions, including Paysafe processing, are handled on our behalf by our payment agent, Tronabriz Limited. When you use 21bit casino login credentials to access your account, you are entering into a relationship governed by this policy and our Terms and Conditions.

Information We Collect

We collect several categories of information in order to provide our services, verify your identity and comply with licensing obligations. We gather this information directly from you, automatically through your use of our platform, and sometimes from third parties such as payment providers or verification services.

• We collect registration details such as your full legal name, date of birth, residential address, email address and phone number when you sign up for 21bit casino.
• We collect identity verification documents, including government-issued photo ID, proof of address and proof of your payment method, before processing your first withdrawal.
• We record your transaction history, including deposits, withdrawals, currency selection and bonus activity across our bonus shop and loyalty program.
• We log technical data such as IP address, device type, browser information and session activity for security and fraud-prevention purposes.
• We track gameplay data, including bets placed, games played and time spent, which also informs our loyalty program point calculations.
• We may record communications you have with our live chat, email or support form, including calls where verification requires it.

How We Use Your Information

We use your personal data for legitimate business purposes connected to operating 21bit casino safely and in compliance with our licence. Our use of your information includes the following purposes.

• We use your data to open and manage your account, process deposits and withdrawals, and apply welcome bonuses, free spins and loyalty rewards.
• We use identity documents to perform KYC checks, confirm your age and prevent fraud, money laundering or underage gambling.
• We use your contact details to send account notifications, security alerts and, where you have opted in, marketing communications about 21bit casino bonus codes, promotions and VIP offers.
• We use technical and gameplay data to detect suspicious behaviour, enforce wagering requirements and maintain the integrity of our games.
• We use aggregated data to improve our website, mobile app and overall player experience.

Legal Basis for Processing

Our processing of your personal data relies on one or more legal grounds, depending on your jurisdiction and the nature of the activity. We process data to perform our contract with you when you register and play; we process data to comply with legal and licensing obligations, such as KYC and anti-money-laundering checks; we rely on your consent for optional marketing communications; and we rely on our legitimate interests to prevent fraud and secure our platform.

Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties where necessary to operate our services.

• We share data with payment processors, including our payment agent Tronabriz Limited, to complete deposits and withdrawals.
• We share information with identity verification providers to confirm your documents and, where required, conduct video verification.
• We share data with our game providers, such as NetEnt, Evolution, Pragmatic Play and other licensed studios, to the extent necessary to deliver gameplay and jackpot functionality.
• We may disclose information to regulators, law enforcement or the Tobique Gaming Commission where legally required.
• We may share data with the independent dispute resolution body EGIS if a complaint is escalated.

Cookies and Tracking

We use cookies and similar technologies on 21bit.com to keep you logged in, remember your preferences, and understand how visitors interact with our site. Our use of cookies also supports fraud detection and helps us tailor promotions such as the 21bit no deposit bonus or 21bit casino 20 free spins offers. You can manage cookie preferences through your browser settings, though disabling certain cookies may limit functionality.

Data Retention

We retain your personal data for as long as your account remains active and for a period afterward as required by our licensing and anti-money-laundering obligations. If your account becomes dormant for 12 consecutive months, our dormancy terms may apply alongside standard record-keeping requirements. We securely delete or anonymise data once it is no longer needed for legal or operational purposes.

Your Rights

Depending on where you live, you may have certain rights regarding the personal data we hold about you. We aim to honour these rights promptly and fairly.

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete data.
• You have the right to request deletion of your data, subject to our legal retention obligations.
• You have the right to object to or restrict certain processing, including marketing communications.
• You have the right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, you can contact our support team via live chat, email or our contact form, available 24/7.

Data Security

We implement technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. These measures include encryption, secure servers and restricted internal access to sensitive information such as KYC documents and payment details. While we take data security seriously, no method of transmission over the internet is completely secure, and we encourage you to protect your own login credentials.

Restricted Jurisdictions

21Bit Casino does not accept players from a number of restricted countries, including the United States, United Kingdom, and several others listed in our Terms and Conditions. If you access our services from a restricted location using a VPN, we reserve the right to suspend your account and withhold winnings, in accordance with our policies.

International Data Transfers

Because we operate internationally and serve players across Australia, New Zealand, Canada, Germany, Finland, Norway and other parts of Europe, your data may be transferred to and processed in countries outside your home jurisdiction. Where we transfer data internationally, we take steps to ensure appropriate safeguards are in place.

Children's Privacy

Our services are intended only for individuals of legal gambling age. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed immediately, with funds handled according to our Terms and Conditions.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. We will post any updates on this page, and continued use of 21bit casino after changes take effect constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please reach out through our live chat, email support, contact form, or any of our official social channels, including Discord, Telegram, Instagram, Facebook and our WhatsApp channel. Our support team is available around the clock to assist you.