21Bit Terms and Conditions

Welcome to 21Bit Casino. These terms and conditions govern your use of our website, platform, and all services we provide, including the 21Bit casino app and our full library of games. By creating an account with us, you confirm that you have read, understood, and agreed to be bound by these terms. If you do not agree, you must not use our services.

Who We Are

21Bit Casino is owned and operated by Novatrix SRL, a company registered in Costa Rica under registration number 3-102-893958, with its registered address at Potrero Cerrado, Oreamuno, Cartago Province, 30703, Costa Rica. Payment processing for Paysafe transactions is carried out on our behalf by our payment agent, Tronabriz Limited. We operate under an e-gaming licence issued by the Tobique Gaming Commission, licence No. 0000002, which is currently active. Our casino was established in 2022, and since then we have grown our offering to over 3,000 games from more than 102 providers.

Eligibility and Account Registration

To use our services, you must be at least 18 years old or the legal gambling age in your jurisdiction, whichever is higher. When you register for an account at 21Bit, we require accurate and complete personal information, including your full legal name, date of birth, residential address, and a valid email address. Our casino reserves the right to request proof of age and identity at any time.

We restrict access to players from certain territories, including Afghanistan, Belarus, Belgium, Brazil, Bulgaria, China, Cuba, Cyprus, Estonia, Greece, Iran, Iraq, Israel, Latvia, Lithuania, Malta, the Netherlands, Poland, Romania, Russia, Ukraine, the United Kingdom, the United States, and several others listed in our restricted countries policy. Australia and Germany are not restricted markets for 21Bit. Players from Sweden remain eligible to play but are excluded from bonuses, promotions, VIP participation, and loyalty point exchange, and certain Play'n GO and Pragmatic Play titles are unavailable there.

• You must only hold one account with us at any time
• You must not use our services if you reside in a restricted jurisdiction
• You must provide truthful information during registration
• We may suspend or close accounts found to be in breach of these conditions

Use of VPN and Location Verification

We do not permit the use of VPNs or any other tools designed to bypass our geographic restrictions. If we discover that you have used a VPN to access 21Bit Casino from a restricted territory, we reserve the right to confiscate any winnings associated with that account and to terminate your access to our services.

Deposits, Withdrawals, and Currencies

At 21Bit, we support a wide range of fiat currencies including EUR, USD, AUD, CAD, NZD, PLN, NOK, ZAR, VND, PHP, IDR, MYR, THB, KRW, and CLP, alongside cryptocurrencies such as BTC, BCH, ETH, LTC, DOGE, USDT, XRP, ADA, TRX, and BNB. Your account is opened in a single chosen currency, and we do not perform currency conversion between fiat and crypto balances. EUR serves as our internal operating currency.

Our minimum deposit is EUR 20 or its equivalent, though specific methods such as credit card and MiFinity allow deposits from EUR 10 up to EUR 4,000. Minimum withdrawal amounts start from EUR 20 or its currency equivalent. We apply daily, weekly, and monthly withdrawal limits that vary by currency, and Finnish players are subject to specific limits of EUR 1,000 per day, EUR 5,000 per week, and EUR 15,000 per month.

We do not charge a withdrawal fee ourselves; however, bank transfer intermediary fees of up to EUR 16, along with any charges applied by your bank or payment provider, are your responsibility. If wagering requirements on a bonus remain unmet, a processing fee may apply. We also apply a dormancy fee of EUR 25 per month after twelve consecutive months of account inactivity, deducted until the balance reaches zero.

Verification and Processing Times

Before approving your first withdrawal, we require you to complete our know-your-customer verification process. This includes submitting a government-issued photo ID, proof of address, and proof of your payment method. We may request video verification where your documents are not in Latin script, and in some cases we may ask for a phone call to confirm your identity. If you fail to complete verification within two weeks of our request, we may lock or terminate your account.

Once approved, we process withdrawal requests within 72 hours. Crypto withdrawals are forwarded to our payment provider immediately after approval, while bank transfers are completed within three business days. Refunds, where applicable, take five to seven banking days.

Bonuses and Promotions

Our casino 21Bit offers a welcome package spread across your first three deposits, with a headline value of NZ$3,400 plus 100 free spins. A minimum deposit of NZ$15 is required per qualifying deposit, and cash bonuses carry a 45x wagering requirement with a 7-day validity period and a maximum bet of NZ$7.50 per spin while a bonus is active. Free spins awarded as part of this or other promotions carry no wagering requirement but are subject to withdrawal caps and short activation windows.

We also run a Weekend Reload promotion, Daily Surprise Spins, the Top Slots Super Offer, the Fortune Cruise Lottery, our Bonus Shop, and various Missions rewarding verified and active players. Full terms, minimum deposits, and wagering requirements for each promotion are published on our promotions page and may change from time to time. Skrill and Neteller deposits do not qualify for our welcome bonuses, and total winnings generated from your first three deposits are capped at EUR 5,000 in aggregate. Bonus terms may differ for players who register through a partner site.

• We reserve the right to amend or withdraw any bonus offer at our discretion
• You must meet wagering requirements before requesting a withdrawal of bonus-related winnings
• We may void bonus winnings obtained through abuse of promotional terms

Loyalty Program and VIP Levels

Through our loyalty program, we reward real-money slot wagers with 21Bit-coins at a rate of one point per NZ$30 wagered; wagers made using bonus funds do not count toward this. Our loyalty structure includes eight ranks with subranks, each offering a claimable reward credited within 24 hours of reaching that rank. Our VIP Program offers weekly cashback ranging from 2% at New Investor level up to 10% at Wolf of 21Bit level, subject to minimum deposit and wagering activity over the preceding seven days.

Responsible Gambling and Account Security

We are committed to promoting responsible play across our platform. You are responsible for maintaining the confidentiality of your login credentials, and you must notify us immediately if you suspect unauthorised access to your account. We encourage you to set deposit limits and take advantage of self-exclusion tools where needed.

Changes to These Terms

We may update these terms and conditions from time to time to reflect changes in our services, regulatory requirements, or business practices. We recommend reviewing this page periodically, as continued use of our services after changes are posted constitutes your acceptance of the revised terms.

Contact and Dispute Resolution

If you have questions about these terms, our support team is available 24/7 through live chat, email, and our contact form. You can also reach us through Discord, Telegram, Instagram, Facebook, WhatsApp, and YouTube. Should a dispute remain unresolved through our internal process, you may escalate the matter to EGIS, our independent dispute resolution body.